Our commitment
We only accept players who are 21 or older and located in a jurisdiction where digit lottery play is permitted. Identity and age are verified before a first withdrawal, and we monitor for play patterns that suggest harm. Where we see risk, we will contact you, apply limits, or close the account.
We never extend credit, never market to self-excluded players, and never encourage chasing losses.
Tools in your account
Deposit limits
Set a daily, weekly or monthly cap on what you can add to your wallet. Decreases apply immediately; increases take 24 hours.
Wager limits
Cap how much you can stake per draw or per day across Pick 2, 3, 4 and 5.
Reality checks
Get an on-screen reminder of time played and net position at an interval you choose.
Cool-off
Lock your account for 24 hours, 7 days or 30 days. Withdrawals stay available; play does not.
Self-exclusion
Exclude yourself for 6 months, 1 year, 5 years or permanently. Self-exclusion cannot be reversed early.
Account closure
Close your account at any time from settings or by emailing support. Remaining balance is returned to your verified payment method.
Signs it may be a problem
- Playing more, or for longer, than you planned.
- Staking money set aside for rent, bills, food or debt.
- Increasing stakes to win back what you lost.
- Hiding your play from family or friends.
- Feeling anxious, irritable or low when you are not playing.
- Borrowing money to fund a draw.
Get free, confidential help
Protecting minors
Play is restricted to 21+. Keep your login private, do not let anyone under 21 use your device while signed in, and consider filtering software such as Net Nanny or Qustodio if minors share your household.
Contact us
Email support@goldraw.com to set limits, request a cool-off, or self-exclude. Requests are actioned within one business day, and immediately for self-exclusion.